Director of Student Accounts
The Director of Student Accounts leads the Student Accounts Team to ensure the below responsibilities are met. This position will also be directly responsible for maintaining all billing tables and invoicing.
The Student Accounts Team is responsible for the invoicing and collections on all students of La Roche University. Primary responsibilities of the Student Accounts Team include: 1) Compiling accurate invoices to all students prior to the start of the upcoming semester. 2) Collaborate with the students to ensure timely payments are received or develop a payment plan if needed. 3) Holding students accountable to their financial obligations to the University by enforcing financial holds, registration cancellation or sending past due accounts to collections.
The Student Accounts Team serves as a key point of contact for students and families regarding billing, payments, and account inquiries. These front-facing roles require professionalism, empathy, and a commitment to delivering excellent service. The team supports the University’s core values by fostering a welcoming, respectful, and student-centered environment while ensuring financial transactions are handled accurately and efficiently.
GENERAL DUTIES:
- Oversees the operation of student financial services, billings, receivables, collections, and cashiering.
- Supervises and leads the Student Accounts team with continual education and development.
- Responsible for the maintaining of all tuition and fees rates and the related student billings prior to the start of each semester.
- Monitors student accounts in credit balance and initiating refunds.
- Responsible for ensuring key system updates and website information changes are performed in a timely and accurate manner, including changes to the University’s billing and refund tables as well as content for the website.
- Ensures that Student Accounts complies with all Federal, State, and university regulations related to the privacy of student information.
- Assist students and answers inquiries (via in person, phone and e-mail) with an emphasis on quality customer service.
- Communicates and collaborate with the Offices of Financial Aid, Registrar, Residence Life and other departments around campus to enhance students overall financial and academic success, realizing that your contribution aids in student retention.
- Compile and complete journal entries when appropriate.
- Participate in annual Welcome Days and new student orientation for undergraduate, graduate and ESL programs to help explain billing, tuition and housing.
- Assist with any requests from the external auditors during the annual audit of the University.
- Serve as a backup for various responsibilities related to other members of the Student Accounts team.
- Performs other duties as requested.
MINIMIMUM QUALIFICATIONS:
- Bachelor’s degree required, Master’s preferred
- Minimum of 7 years related experience.
- Skilled with technology use, including all Microsoft Products
PREFERRED QUALIFICATIONS:
- The ideal candidate should convey a professional image and maintain positive, professional and excellent communication with students, parents, staff, faculty, and external customers.
- Is a highly motivated and skilled individual with excellent customer service skills showing strong interpersonal and communication skills (both written and oral).
- A demonstrated leader whose goal is to improve the efficiency and effectiveness of all processes associated with the student experience. Also, being equally able to work independently, being highly organized and showing great attention to detail.
- Demonstrated working knowledge and ability to operate a PC and understand/utilize basic software including Excel, Word and Power Point. Jenzabar Infomaker a plus.
- Ability to prioritize tasks in a fast paced, high intensity environment
- Experience in Higher Education with a strong understanding of state, federal, and institutional policies a plus
In order for applications to be fully processed, a cover letter, resume, and contact information for at least three professional references must accompany a completed application. Candidates subject to background clearances. Review of applicants will begin immediately and the position will remain open until filled.
Qualified applicants can complete an online application by clicking on the following link:
La Roche embraces its Catholic identity while welcoming people of all faiths and backgrounds, fosters global citizenship and creates a community of scholars from around the world. The University empowers all members of the community to become lifelong learners, achieve success in their chosen careers, and promote justice and peace in a constantly changing global society.
Applicants for this position must have current legal authorization to work in the United States. La Roche University will not sponsor or take over the sponsorship of an employment visa for this opportunity.
It is the policy of La Roche University to promote equal opportunity to all qualified individuals regardless of race, color creed, age, religion, gender, national or ethnic origin, veteran status, marital status, sexual orientation, non-job-related disability or medical condition, or any other legally protected status.