Resources & Services
La Roche University is committed to providing its resident community with a positive experience.
The information below offers a helpful guide to the various services and resources you’ll use as resident student at LRU. Select each dropdown button below for more details.
Meal Plans
All resident students are required to purchase a meal plan for the year. Commuter students can purchase an optional meal plan by the semester or use a Hawk Dollar Debit Plan.
Meal Plan Options
Red Hawk Meal Plan – Mandatory for all freshmen
19 meals per week and $120 in Hawk dollars
Providence Meal Plan
Six meals per week and $580 in Hawk dollars
Kettler Meal Plan
10 meals a week and $175 in Hawk dollars
For prices associated with each meal plan, please see Tuition & Fees. Your student ID card functions as a meal card and Hawk Dollar debit card. If your card is lost or stolen, immediately contact Public Safety at 412-536-1176.
Laundry
Free laundry facilities are located on the lower level of each residence hall. Each laundry room is equipped with washers and dryers.
Mail Services
Residential students must request a mailbox through the following link: https://form.jotform.com/261975319540059. The mailbox issued to the student will remain theirs the entire time they attend La Roche.
Resident students are not permitted to share their mailbox or key with any person for any reason. This is a security violation, and the University will not be responsible if the student violates this policy.
Resident student mailboxes are in the lower level of Wright Library. Student mailboxes are accessible 24-hours a day. Students are responsible for checking their own mailbox.
The mail center provides mail services for students wishing to mail letters, cards, packages, etc. All rates would be the same as the current USPS rate. Payment can be made with cash or check; no debit/credit cards accepted.
Maintenance
Students can submit their own work requests for non-emergency maintenance concerns, or they can report these concerns directly to an RA. In order to facilitate a response to these concerns, they should be reported as early in the day as possible.
Emergency concerns should be reported immediately to the RA on duty, who will then contact the appropriate personnel. If the emergency occurs during office hours, you may contact the Office of Housing and Residence Life directly.
Internet/Cable
La Roche partners with Comcast Xfinity to provide managed wireless Internet within all residence halls, for all resident students on campus. Each residence hall room has a wireless access point, which will provide speeds of up to 400Mbps up and down on up to 6 devices per student, per room. In addition, residents also have access to millions of Xfinity hotspots across the country throughout the duration of their time living on campus.
To connect, students should authenticate using their La Roche University email address and password. They will go to XfinityonCampus.com select La Roche University and authenticate via single sign on. Successful authentication allows access to the residence hall’s wireless network. Once a device has been authenticated, it will automatically reconnect during future sessions without requiring repeated sign-in.
Personal devices that do not support web-based authentication, such as gaming consoles, smart televisions, streaming devices, and wireless printers, may also be connected to the network by selecting the LRU Res Hall network and entering the appropriate password. Each device must be connected individually, and additional configuration steps may be required depending on the device type. Additionally, students can connect an Ethernet cable from the white internet box on the wall directly to their device.
Guests visiting campus may access wireless internet by connecting to the LRU Guest Network. Students requiring assistance with WiFi connectivity or streaming services should visit xfinityoncampus.com and navigate to the Support section, where the Xfinity Assistant can provide real-time chat support. When seeking assistance, students should be prepared to provide their campus housing address, residence hall designation if applicable, phone number, and any existing support ticket number.
If a student’s university credentials do not permit access to the residence hall wireless network, the student must contact the La Roche Office of Housing & Residence Life for further assistance and resolution.
Available WiFi Networks
These networks are available only in the residence halls and cannot be accessed from outside the buildings. There are three different SSID’s that you can connect to:
LRU ResHall Guest – This is free Internet for non-resident guests to use. The bandwidth speed is 100Mbps both up and down.
LRU ResHall WiFi – This is a roaming SSID that will allow you to remain connected as you walk throughout the residence halls. (It is not available outside the residence hall building). There is one universal password used to connect to this network, which is provided by visiting xfinityoncampus.com
Frequently Asked Questions
How Many Devices can I have on my SSID account?
Each resident student can have up to six devices connected to their individual SSID account at once.
Is local cable television provided?
No. You can stream on the internet whichever streaming service you subscribe to though.
Can I plug an Ethernet wire into the Access Point on the wall?
Yes, there are multiple Ethernet ports available on the Access Point on the wall. Students must provide their own Ethernet cords.
Should I bring my own wireless router?
No! La Roche prohibits the use of outside routers. All residence hall rooms come equipped with wireless access points that provide premium wireless Internet speeds of 200Mbps up and down. Additional routers may disrupt service for other rooms and students.
Does Xfinity have a mobile App?
Yes, download the free Xfinity App in your mobile applications store. This app will help you with device management, support and more.
What if I can’t connect to the wireless service?
Here are some steps you can take prior to calling support:
- Make sure the cookies setting is enabled on your browser. It is common for MAC / IOS (safari) to disable them as a security feature on updates.
- Clear your device’s cookies/ cache and restart your browser by:
- Internet Explorer: Press Ctrl+Shift+Delete
- Google Chrome: Press Ctrl+Shift+Delete and click Clear Browsing Data.
- Mozilla Firefox: Press Ctrl+Shift+Delete.
- Safari (Mac OS): Press Cmd+Option+E.
- Forget the network and or disconnect from the Room SSID. Confirm that you can connect successfully to the roaming and guest networks.
If you still cannot connect, Contact Xfinity Support: 1-855-638-2855. Identify you are a La Roche University Managed WiFi Student (tip – if agent cannot find La Roche, try spelling it with the space between the La and R).
Who can I escalate unresolved tickets or issues to?
For additional assistance, contact the Office of Housing and Residence Life at 412-536-1195 or reslife2@laroche.edu.
What if I want to upgrade my Internet bandwidth or video services?
Visit the xfinityoncampus.com website and upgrade on your account!
